Shipping policy
Logistics Policy
Last Updated: August 10, 2026
Thank you for shopping at Upteg.shop. We are committed to providing reliable, secure, and efficient shipping services.
This Logistics Policy explains how we process, ship, track, and deliver orders placed through our website. It also provides important information regarding shipping destinations, processing times, delivery estimates, tracking, delays, customs, order changes, and delivery requirements.
By placing an order through Upteg.shop, you acknowledge and agree to the shipping terms described in this policy, subject to any mandatory rights and protections provided by applicable law.
1. Shipping Destinations
We currently ship orders to the following countries:
Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Romania
Bulgaria
Greece
Estonia
Latvia
Lithuania
If your destination country is not listed above, please contact our Customer Support team before placing an order.
Shipping availability may vary depending on the product, destination, warehouse location, carrier availability, and applicable logistics conditions.
Unless otherwise stated during checkout, applicable taxes may be included in the product price. However, additional customs duties, import taxes, customs clearance fees, or other government-imposed charges may apply depending on the destination country and applicable local regulations.
2. Shipping Methods
We work with established international and regional logistics providers to facilitate safe and reliable delivery.
Depending on the destination, product, warehouse, and available logistics services, orders may be delivered through carriers such as:
UPS
FedEx
DHL
DPD
GLS
Other authorized regional courier services
The shipping carrier is selected based on factors including the delivery destination, product availability, warehouse arrangements, shipping route, and applicable logistics conditions.
Shipping Costs
Free standard shipping is available for eligible orders.
If additional shipping charges apply, the applicable shipping cost will be clearly displayed during checkout before you complete your purchase.
3. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing Time
1–3 business days
Please note:
Orders placed on weekends or public holidays will generally be processed on the next business day.
Our standard warehouse processing days are Monday through Friday, excluding applicable public holidays.
During major promotional events, holidays, or periods of unusually high order volume, processing may take longer than usual.
Orders may require additional processing time if payment verification or additional information is required.
Processing time does not include shipping transit time.
Once an order has entered the fulfillment process, changes or cancellations may no longer be possible.
4. Estimated Delivery Time
Our estimated delivery period consists of:
Order Processing: 1–3 business days
Shipping Transit: 5–10 business days
Estimated Total Delivery Time
Approximately 6–13 business days
Delivery times are estimates only and are not guaranteed unless otherwise required by applicable law.
Actual delivery times may vary depending on circumstances including:
Destination country and region;
Local courier operations;
Customs clearance procedures;
Seasonal shipping volume;
Weather conditions;
Transportation disruptions;
Public holidays;
Incorrect or incomplete shipping information;
Carrier-related delays; and
Other circumstances beyond our reasonable control.
5. Order Tracking
Once your order has been shipped, we will generally send a shipping confirmation email containing available tracking information.
Depending on the shipment, the information may include:
Tracking number;
Shipping carrier; and
Tracking link or tracking information.
Please allow approximately 24–72 hours after shipment for tracking information to become active or display its first update.
Tracking information may occasionally be delayed due to weekends, public holidays, customs processing, carrier system updates, or high shipping volumes.
If your tracking information has not been updated for an extended period or you experience difficulty tracking your shipment, please contact our Customer Support team.
6. Delivery Delays
We make reasonable efforts to deliver orders within the estimated delivery period. However, delivery delays may occur due to circumstances beyond our reasonable control.
These circumstances may include:
Severe weather;
Natural disasters;
Customs inspections or clearance delays;
Airline or freight disruptions;
Transportation restrictions;
Courier workload or operational issues;
Public holidays;
Strikes or other transportation interruptions;
Government restrictions; and
Other force majeure events.
If your order has not arrived within the estimated delivery period, please contact our Customer Support team and provide your order number and tracking information.
We will make reasonable efforts to assist you in checking the status of your shipment and communicating with the applicable carrier where appropriate.
7. Order Changes and Cancellation
Before Shipment
Before your order has been dispatched, you may contact us to request:
Order cancellation;
Shipping address correction; or
Other order modifications.
We will make reasonable efforts to accommodate requests received before shipment. However, changes or cancellations cannot be guaranteed once order processing or fulfillment has begun.
After Shipment
Once an order has been shipped, it generally cannot be:
Cancelled;
Modified;
Redirected to another address; or
Stopped while in transit.
If a shipment is refused by the recipient or returned to our warehouse, any applicable refund will be handled in accordance with our Returns & Refund Policy.
Where permitted by applicable law, reasonable shipping, handling, return, or other applicable costs may be deducted from any refund where such costs were incurred as a result of the customer's actions.
Customers are strongly advised to carefully verify all shipping information before submitting an order.
8. Customs, Taxes, and Duties
Depending on the destination country and applicable local regulations, an international shipment may be subject to:
Import duties;
Value Added Tax (VAT);
Customs clearance fees;
Import taxes; or
Other government-imposed charges.
Such charges are determined by the customs authorities of the destination country and may be the responsibility of the recipient unless otherwise required by applicable law or expressly stated during checkout.
Customs inspections and clearance procedures may also result in additional delivery time.
If you have questions about potential customs charges, we recommend contacting the relevant customs authority in your destination country before placing an order.
9. Lost, Missing, or Damaged Shipments
If your package appears to be lost, missing, or damaged during delivery, please contact our Customer Support team as soon as reasonably possible.
To help us investigate the issue, please provide:
Order number;
Tracking number;
Description of the issue; and
Clear photographs or videos of the package and product, where applicable.
We may work with the applicable shipping carrier to investigate the shipment.
Depending on the circumstances, investigation results, applicable policies, and applicable law, we may arrange:
A replacement;
A refund; or
Another appropriate resolution.
For damaged shipments, customers are encouraged to retain the original packaging and shipping materials until the matter has been resolved.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
This may include:
Full recipient name;
Complete shipping address;
Apartment, unit, or building information where applicable;
Postal code;
Valid telephone number; and
Other information required for successful delivery.
To the extent permitted by applicable law, Upteg.shop is not responsible for delivery failures, delays, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
Examples may include:
Incorrect shipping address;
Missing apartment or unit number;
Incorrect postal code;
Invalid telephone number;
Incomplete recipient information; or
Failure to receive or collect the package.
If a package is returned to us because of incorrect or incomplete shipping information, additional shipping costs may apply if the customer requests that the order be reshipped.
11. Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect a package within the applicable carrier holding period, the package may be returned to our warehouse.
If the package is returned to us, please contact our Customer Support team to discuss the available options.
Where permitted by applicable law, reasonable shipping, handling, return, or other costs incurred as a result of a refused or unclaimed shipment may be deducted from any applicable refund.
Customers are encouraged to monitor tracking information and ensure that someone is available to receive the shipment when necessary.
12. Delivery Address Requirements
For successful delivery, customers should ensure that the shipping address is:
Complete and accurate;
Accessible to the courier;
Associated with a valid recipient; and
Supported by a valid telephone number where required.
For Cash on Delivery (COD) orders, customers should also ensure that the recipient is available to receive the package and make the required payment directly to the courier.
Once an order has been shipped, we may be unable to change the delivery address.
13. Delivery Confirmation
A shipment may be considered delivered when the applicable carrier's tracking system records the package as delivered.
If you believe that a package has been incorrectly marked as delivered but you have not received it, please contact our Customer Support team as soon as possible.
We may request additional information and may contact the applicable carrier to investigate the delivery status.
Customers are encouraged to check with household members, building reception areas, neighbors, or other authorized persons who may have accepted the package on their behalf, where applicable.
14. Shipping Restrictions
Certain products, destinations, delivery addresses, or transportation routes may be subject to restrictions imposed by:
Shipping carriers;
Customs authorities;
Local authorities;
Applicable laws and regulations; or
Other logistics requirements.
If we determine that an order cannot be shipped to the selected destination, we may contact you to discuss an alternative arrangement.
Where an alternative arrangement is not reasonably available, we may cancel the affected order and provide an appropriate refund where applicable.
15. Force Majeure
Upteg.shop will not be responsible for delays or failures in shipping or delivery caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil unrest, government actions, public emergencies, pandemics, strikes, transportation disruptions, customs restrictions, carrier failures, infrastructure failures, or other force majeure events.
We will make reasonable efforts to minimize the impact of such circumstances and resume normal shipping operations as soon as reasonably practicable.
16. Relationship with Other Policies
This Logistics Policy should be read together with our other applicable website policies, including:
Terms of Service;
Privacy Policy;
Returns & Refund Policy; and
Other applicable policies or notices published on our website.
In the event of any conflict, the applicable policy governing the specific subject matter will apply to the extent stated in that policy and subject to applicable law.
17. Contact Us
If you have any questions regarding shipping, order processing, delivery, tracking, customs, or other logistics matters, please contact our Customer Support team.
Customer Support Email:
mohammed770664441@gmail.com
When contacting us about a shipment, please include your order number and tracking number whenever available.
Our Customer Support team will make reasonable efforts to respond to your inquiry as promptly as possible and assist you throughout the shipping and delivery process.
Thank you for choosing Upteg.shop. We appreciate your business and are committed to providing a reliable, transparent, and professional delivery experience.