Refund policy
Returns & Refund Policy
Last Updated: August 10, 2026
At Upteg.shop, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund subject to the terms and conditions set out in this policy.
1. Return Eligibility
Customers may request a return within 7 calendar days from the date the order is delivered.
This policy applies to orders paid using any payment method available on our website, including:
Cash on Delivery (COD)
Credit Card
Debit Card
PayPal
Other available payment methods
Before returning any product, you must contact our Customer Support team and receive return authorization.
Please do not send any product back without receiving authorization from our Customer Support team. Unauthorized returns may not be accepted or processed.
2. How to Request a Return or Refund
To request a return or refund, please contact our Customer Support team within 7 calendar days after delivery.
Please provide the following information:
Full Name
Order Number
Product Name
Shipping Address
Phone Number
Email Address
Reason for the Return or Refund
After reviewing your request, our Customer Support team will provide the applicable return information, which may include:
Return Authorization
Return Shipping Address
Return Instructions
Additional information required to process your request
Please wait for our confirmation and return instructions before shipping the product back.
3. Return Conditions
To qualify for a return, the product must meet all applicable return requirements.
The product must:
Be unused and in its original condition;
Include the original packaging;
Include all accessories, manuals, labels, and other materials originally supplied with the product;
Not show signs of use, wear, misuse, modification, or accidental damage; and
Remain in a condition suitable for resale.
We recommend using a shipping service that provides tracking information when returning a product.
Customers are responsible for the returned product until it has been successfully delivered to our designated return facility.
4. Refunds
Once we receive the returned product, we will inspect it to determine whether it meets the applicable return requirements.
After the inspection has been completed, we will notify you regarding the status of your refund request.
If your refund is approved:
The refund will be processed as soon as reasonably possible;
The refund will generally be issued through the original payment method where available; and
For Cash on Delivery (COD) orders, our Customer Support team will contact you to arrange an appropriate refund method.
Please note that banks, credit card companies, PayPal, and other payment providers may require additional processing time before the refunded amount appears in your account.
5. Damaged, Defective, or Incorrect Products
Please contact our Customer Support team within 7 calendar days after delivery if you receive a product that:
Was damaged during shipping;
Has a manufacturing defect;
Is different from the product you ordered;
Is missing accessories or components; or
Has another quality-related issue attributable to Upteg.shop.
To help us investigate your claim, please provide:
Order Number;
Product Name;
Detailed description of the issue; and
Clear photographs or videos showing the problem.
After reviewing and verifying your claim, we may provide one of the following solutions:
A replacement product at no additional cost; or
A full refund.
For approved claims resulting from product defects, shipping damage, incorrect products, missing components caused by our error, or other issues attributable to us, Upteg.shop will cover reasonable return shipping costs.
6. Returns for Personal Reasons
Customers may request a return for personal reasons, including:
Changing your mind;
Ordering the wrong product;
No longer needing the product;
Preferring a different model, size, or color; or
Other reasons not caused by Upteg.shop.
Such requests must be submitted within 7 calendar days after delivery and must satisfy all applicable return conditions.
The product must:
Be unused;
Remain in resalable condition;
Include all original packaging, labels, manuals, and accessories; and
Not have been damaged through improper handling.
Unless otherwise required by applicable law, customers are responsible for return shipping costs for returns based on personal preference or other reasons not caused by Upteg.shop.
Refunds will be processed after the returned product has been received and successfully inspected.
7. Non-Returnable Situations
A return or refund may be declined where permitted by applicable law if:
The return request is submitted more than 7 calendar days after delivery;
The product has been used, worn, washed, modified, or damaged after delivery;
Original packaging, accessories, manuals, labels, or included materials are missing;
The product was damaged due to misuse, negligence, improper handling, or accidental damage;
The returned product does not correspond to the original order; or
The product is no longer in a condition suitable for resale.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights provided by applicable laws and regulations.
8. Product Exchanges
We currently do not offer direct product exchanges.
If you would like to receive a different product, size, color, or model, you may:
Submit a return request for the original product, provided it meets the applicable return requirements.
Return the original product according to our return instructions.
Place a new order for the product you prefer.
9. Order Cancellation
Orders may enter processing shortly after they are placed.
Once an order has entered our fulfillment or shipping process, we may be unable to cancel or modify the order.
If you no longer wish to keep the product after delivery, you may request a return in accordance with this Returns & Refund Policy.
Where an order can still be cancelled before shipment, please contact Customer Support as soon as possible.
10. Cash on Delivery (COD)
For Cash on Delivery orders:
Payment is made directly to the courier upon delivery;
Customers should ensure that the recipient is available to receive the package and make the required payment; and
If the billing address differs from the shipping address, the delivery recipient should be informed and authorized to receive the order.
For approved refunds on COD orders, our Customer Support team will contact the customer to arrange an appropriate refund method.
11. Return Shipping Costs
Upteg.shop will cover reasonable return shipping costs when the return is caused by:
A manufacturing defect;
Damage during shipping;
An incorrect product being delivered; or
Missing parts or accessories caused by our error.
For other eligible returns, including returns due to:
Changing your mind;
Ordering the wrong product;
Personal preference; or
No longer needing the product,
the customer is responsible for the return shipping costs unless otherwise required by applicable law.
12. Refund Processing
Refunds will generally be processed after the returned product has been received and inspected.
The time required for the refund to appear in your account may vary depending on the original payment method and the applicable payment provider or financial institution.
Upteg.shop is not responsible for processing delays caused by banks, card issuers, PayPal, or other third-party payment providers.
13. Refunds for Returned Packages
If a package is refused, unclaimed, or returned to us because of incorrect or incomplete shipping information provided by the customer, please contact Customer Support to discuss the available options.
Where permitted by applicable law, reasonable shipping, handling, return, or other costs incurred as a result of the returned shipment may be deducted from any applicable refund.
14. Consumer Rights
Nothing in this Returns & Refund Policy is intended to restrict, exclude, or replace any mandatory consumer rights or statutory guarantees available under the laws applicable to your purchase.
Where applicable law provides greater rights than those described in this policy, those statutory rights will continue to apply.
15. Contact Us
If you have any questions regarding returns, refunds, order cancellations, damaged or defective products, or your order, please contact our Customer Support team.
Customer Support Email:
mohammed770664441@gmail.com
Please include your order number in your email whenever possible so that we can assist you more efficiently.
Our Customer Support team will review your request and provide the appropriate return or refund instructions.
Thank you for choosing Upteg.shop. We appreciate your business and are committed to providing a reliable, transparent, and customer-focused shopping experience.